Synopsis
This guide explains the Sr Geek Consulting care protection plan
Applicable to
All Sr Geek Consulting Cloud PBX VoIP users
Prerequisite
You must be a Sr Geek Consulting VoIP customer and have purchased a device from Sr Geek Consulting.
How to
WHAT IS IT?
This program offers a full end-to-end protection that includes the replacement of an accidentally damaged device that is no longer covered by the warranty. The broken device will be replaced by the same model or a newer model that has the equivalent or superior set of features.
FAQs:
What Happens If My IP Phone Is Damaged?
If your IP Phone is damaged:
- You may return the defective equipment.
- The defective equipment will be replaced.
Note the warranty does not cover damages to the equipment caused by reckless, abusive, willful or intentional conduct, cosmetic damage not affecting the functionality; if the device is stolen, lost, or if it has been opened, serviced, modified or altered.
How Do I Make a Claim for a Damaged IP Phone?
Here is the process:
- Contact the Sr Geek Consulting Support Team.
- The Sr Geek Consulting Support Team proceeds with troubleshooting.
- If the IP Phone has to be replaced, Sr Geek Consulting usually ships a replacement phone within 24 hours.
In some circumstances, the defective phone might have to be returned to the manufacturer. Ground shipping fees will be covered by Sr Geek Consulting.
Extra fees will apply when a client requests Express Shipping.
